How the service is organised
Three connected layers, each with separate access and responsibilities.
System governance
Paper Signal
Global System Administration
Controls identity, access, security, and system-wide settings.
Programme Operator
Programme Operator
Operator Administration
Runs the programme, organisations, service teams, and support.
Client Organisation
Client Organisation
Client Governance Portal
Hosts the reporting channel and receives approved outcomes.
Protected concern pathway
Responsibility follows the work
Each role sees only what it needs.
Clear boundaries protect every concern
Client Organisation's channel is operated independently by Programme Operator. Access follows responsibility.
The reporter remains accountless
Private case credentials protect reporting and follow-up.
Investigation access is assigned
Investigators see assigned cases; oversight stays with Concern Steward.
The organisation receives controlled outcomes
Client Governance cannot enter protected investigation work.
Administrators manage the environment
Administrators configure the service without entering concern work.
Who sees what
A deliberate separation of duties
Reporter
Own submission and private follow-up mailbox
No internal case workspace
Concern Steward
Triage, assignments, approvals, and case oversight
Separate from investigator authorship
Investigator
Assigned cases, evidence, messages, notes, and findings
No governance approval powers
Client Governance
Approved outcomes and controlled organisation actions
No reporter identity or internal notes
Administrative workspaces
Identity, organisations, users, service and platform settings
No concern content
How concerns move from reporting to resolution
Private intake, independent investigation, approved communication, and accountable action.
- 01Reporter
Raise
Submit a concern privately and receive follow-up credentials.
- 02Concern Steward
Triage
Assess risk, safeguard, and assign.
- 03Investigator
Investigate
Review the concern, evidence, and communication.
- 04Concern Steward
Review findings
Accept or return for further work.
- 05Concern Steward
Resolve
Approve the resolution and reporter communication.
- 06Client Governance
Act & improve
Receive approved actions and track the response.
Choose the responsibility that brings you here
Select your responsibility to continue.
Speak up
Private reporting and follow-up.
Manage concern work
Oversight and investigation stay separate.
Govern the organisation
Approved outcomes and organisation settings.
Operate the service
Programme administration and service operations.
The language changes. The controls remain stable.
Change identity and UI terminology centrally. Routes, permissions, data, and responsibilities stay intact.
Platform identity
Paper Signal
Programme Operator
Programme Operator
Client Organisation
Client Organisation
Oversight terminology
Concern Steward · CS